After direct contact with the provider. The issue has been resolved.

We are currently unable to validate the quality of the Xelion integration due to an issue on the provider side. This problem should not be affecting users but we are unable to verify this. Our team is actively working with Xelion to resolve this as quickly as possible. We apologize for any inconvenience this may cause. If you are experiencing issues with the integration, please don’t hesitate to contact us — we’re here to help.